GENERAL SERVICE AGREEMENT
THIS GENERAL SERVICE AGREEMENT (the "Agreement") is dated this _______ day of
________________, ________.
CLIENT
______________________
______________________________
(the "Client")
BACKGROUND
CONTRACTOR
______________________
______________________________
(the "Contractor")
A. The Client is of the opinion that the Contractor has the necessary qualifications, experience and
abilities to provide services to the Client.
B. The Contractor is agreeable to providing such services to the Client on the terms and conditions
set out in this Agreement.
IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations
set forth in this Agreement, the receipt and sufficiency of which consideration is hereby
acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to
this Agreement) agree as follows:
ONTARIO CONSUMER PROTECTION ACT, 2002
1. Consumer rights as outlined in the Ontario Consumer Protection Act, 2002 can be found at the
end of this Agreement in Appendix A.
SERVICES PROVIDED
2. The Client hereby agrees to engage the Contractor to provide the Client with the following
services (the "Services"):
• to provide technology for in-store sales.
3. The Services will also include any other tasks which the Parties may agree on. The Contractor
hereby agrees to provide such Services to the Client.
TERM OF AGREEMENT
4. The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain
in full force and effect indefinitely until terminated as provided in this Agreement.
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5. In the event that either Party wishes to terminate this Agreement, that Party will be required to
provide 60 days' written notice to the other Party.
6. In the event that either Party breaches a material provision under this Agreement, the non
defaulting Party may terminate this Agreement immediately and require the defaulting Party to
indemnify the non-defaulting Party against all reasonable damages.
7. This Agreement may be terminated at any time by mutual agreement of the Parties.
8. Except as otherwise provided in this Agreement, the obligations of the Contractor will end upon
the termination of this Agreement.
PERFORMANCE
9. The Parties agree to do everything necessary to ensure that the terms of this Agreement take
effect.
CURRENCY
10. Except as otherwise provided in this Agreement, all monetary amounts referred to in this
Agreement are in CAD (Canadian Dollars).
COMPENSATION
11. The Contractor will charge the Client for the Services as follows (the "Compensation"):
• 3.29%+30 cent for each transaction.
12. Invoices submitted by the Contractor to the Client are due within one day of receipt.
REIMBURSEMENT OF EXPENSES
13. The Contractor will be reimbursed from time to time for reasonable and necessary expenses
incurred by the Contractor in connection with providing the Services.
14. All expenses must be pre-approved by theClient.
CONFIDENTIALITY
15. Confidential information (the "Confidential Information") refers to any data or information relating
to the business of the Client which would reasonably be considered to be proprietary to the Client
including, but not limited to, accounting records, business processes, and client records and that is
not generally known in the industry of the Client and where the release of that Confidential
Information could reasonably be expected to cause harm to the Client.
16. The Contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose,
any Confidential Information which the Contractor has obtained, except as authorized by the
Service Agreement (General) Page 3 of 7
Client or as required by law. The obligations of confidentiality will apply during the Term and
will survive indefinitely upon termination of this Agreement.
17. All written and oral information and material disclosed or provided by the Client to the Contractor
under this Agreement is Confidential Information regardless of whether it was provided before or
after the date of this Agreement or how it was provided to the Contractor.
OWNERSHIP OF INTELLECTUAL PROPERTY
18. All intellectual property and related material (the "Intellectual Property") that is developed or
produced under this Agreement, will be the property of the Contractor. The Client is granted a
non-exclusive limited-use licence of this Intellectual Property.
19. Title, copyright, intellectual property rights and distribution rights of the Intellectual Property
remain exclusively with the Contractor.
RETURN OF PROPERTY
20. Upon the expiry or termination of this Agreement, the Contractor will return to the Client any
property, documentation, records, or Confidential Information which is the property of the Client.
CAPACITY/INDEPENDENT CONTRACTOR
21. In providing the Services under this Agreement it is expressly agreed that the Contractor is
acting as an independent contractor and not as an employee. The Contractor and the Client
acknowledge that this Agreement does not create a partnership or joint venture between them, and
is exclusively a contract for service.
RIGHT OF SUBSTITUTION
22. Except as otherwise provided in this Agreement, the Contractor may, at the Contractor's
absolute discretion, engage a third party sub-contractor to perform some or all of the obligations of
the Contractor under this Agreement and the Client will not hire or engage any third parties to assist
with the provision of the Services.
23. In the event that the Contractor hires a sub-contractor:
• the Contractor will pay the sub-contractor for its services and the Compensation will remain
payable by the Client to the Contractor.
• for the purposes of the indemnification clause of this Agreement, the sub-contractor is an
agent of the Contractor.
AUTONOMY
24. Except as otherwise provided in this Agreement, the Contractor will have full control over
working time, methods, and decision making in relation to provision of the Services in
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accordance with the Agreement. The Contractor will work autonomously and not at the
direction of the Client. However, the Contractor will be responsive to the reasonable needs and
concerns of the Client.
EQUIPMENT
25. Except as otherwise provided in this Agreement, the Contractor will provide at the Contractor’s
own expense, any and all tools, machinery, equipment, raw materials, supplies, workwear and any
other items or parts necessary to deliver the Services in accordance with the Agreement.
NO EXCLUSIVITY
26. The Parties acknowledge that this Agreement is non-exclusive and that either Party will be free,
during and after the Term, to engage or contract with third parties for the provision of services similar
to the Services.
NOTICE
27. All notices, requests, demands or other communications required or permitted by the terms of
this Agreement will be given in writing and delivered to the Parties at the following addresses:
• _____________________
______________________________
• _____________________
______________________________
or to such other address as either Party may from time to time notify the other.
INDEMNIFICATION
28. Except to the extent paid in settlement from any applicable insurance policies, and to the extent
permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and
its respective directors, shareholders, affiliates, officers, agents, employees, and permitted
successors and assigns against any and all claims, losses, damages, liabilities, penalties,
punitive damages, expenses, reasonable legal fees and costs of any kind or amount
whatsoever, which result from or arise out of any act or omission of the indemnifying party, its
respective directors, shareholders, affiliates, officers, agents, employees, and permitted
successors and assigns that occurs in connection with this Agreement. This indemnification will
survive the termination of this Agreement.
MODIFICATION OF AGREEMENT
29. Any amendment or modification of this Agreement or additional obligation assumed by either
Party in connection with this Agreement will only be binding if evidenced in writing signed by each
Party or an authorized representative of each Party.
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TIME OF THE ESSENCE
30. Time is of the essence in this Agreement. No extension or variation of this Agreement will
operate as a waiver of this provision.
ASSIGNMENT
31. The Contractor will not voluntarily, or by operation of law, assign or otherwise transfer its
obligations under this Agreement without the prior written consent of the Client.
ENTIRE AGREEMENT
32. It is agreed that there is no representation, warranty, collateral agreement or condition affecting
this Agreement except as expressly provided in this Agreement.
ENUREMENT
33. This Agreement will enure to the benefit of and be binding on the Parties and their respective
heirs, executors, administrators and permitted successors and assigns.
TITLES/HEADINGS
34. Headings are inserted for the convenience of the Parties only and are not to be considered
when interpreting this Agreement.
GENDER
35. Words in the singular mean and include the plural and vice versa. Words in the masculine mean
and include the feminine and vice versa.
GOVERNING LAW
36. This Agreement will be governed by and construed in accordance with the laws of the Province
of Ontario.
SEVERABILITY
37. In the event that any of the provisions of this Agreement are held to be invalid or unenforceable
in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with
the invalid or unenforceable parts severed from the remainder of this Agreement.
WAIVER
38. The waiver by either Party of a breach, default, delay or omission of any of the provisions of this
Agreement by the other Party will not be construed as a waiver of any subsequent breach of the
same or other provisions.
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IN WITNESS WHEREOF the Parties have duly affixed their signatures under hand and seal on
this ________ day of ________________, ________.
__________________________
Per: (Seal)
Officer's Name: __________________________
__________________________
Per: (Seal)
Officer's Name: __________________________
Service Agreement (General) Page 7 of 7
Appendix A
Your Rights under the Ontario Consumer Protection Act, 2002
You may cancel this agreement at any time during the period that ends ten (10) days after the
day you receive a written copy of the agreement. You do not need to give the supplier a reason
for cancelling during this 10-day period.
If the supplier does not make delivery within 30 days after the delivery date specified in this
agreement or if the supplier does not begin performance of his, her or its obligations within 30
days after the commencement date specified in this agreement, you may cancel this agreement at
any time before delivery or commencement of performance. You lose the right to cancel if, after
the 30-day period has expired, you agree to accept delivery or authorize commencement of
performance.
If the delivery date or commencement date is not specified in this agreement and the supplier
does not deliver or commence performance within 30 days after the date this agreement is entered
into, you may cancel this agreement at any time before delivery or commencement of
performance. You
lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery
or authorize commencement of performance.
In addition, there are other grounds that allow you to cancel this agreement. You may also have
other rights, duties and remedies at law. For more information, you may contact the Ministry of
Consumer and Business Services.
To cancel this agreement, you must give notice of cancellation to the supplier, at the address set
out in the agreement, by any means that allows you to prove the date on which you gave notice. If
no address is set out in the agreement, use any address of the supplier that is on record with the
Government of Ontario or the Government of Canada or is known by you.
If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have
made and return to you all goods delivered under a trade-in arrangement (or refund an amount
equal to the trade-in allowance).
However, if you cancel this agreement after having solicited the goods or services from the
supplier and having requested that delivery be made or performance be commenced within ten
(10) days after the date this agreement is entered into, the supplier is entitled to reasonable
compensation for the goods and services that you received before the earlier of the 11th day after
the date this agreement was entered into and the date on which you gave notice of cancellation to
the supplier, except goods that can be repossessed by or returned to the supplier.